Awards & Accreditations

At 2Touch we pride ourselves at being amongst the best in the industry and ensure that we provide the highest possible standards in training, recruitment, quality and customer service to do this we are externally assessed by numerous organisations. 

Accreditations and Authorisations 

We are active member of the Direct Marketing Association (DMA) which ensures that our processes and procedures are fully compliant with the DM code of practice and protect consumers from becoming victims of inappropriate or unethical behaviour. Conforming to Pan-European legislation within the direct marketing industry is also critical to our business which is why we are also members of the Federation of European Direct and Interactive Marketing which is dedicated to building the business of cross-border direct marketing.

We are authorised by the Financial Services Authority under part IV of the FSMA which enables us to undertake regulated mortgage, investment and general insurance business on behalf of our clients. 2Touch is dedicated to aligning itself with the FSA Handbook’s principle of ‘Treating Customers Fairly’.

In addition, 2Touch has been accredited with the ISO 9001:2000 quality standard since 1993 and in 2010 we achieved ISO 9001:2008 standard.

Awards 

Winner: Job Centre Plus Awards—Recruitment Partnership Award 2011

Finalist: 2012 National Sales Awards—Customer Service Team of the Year

Shortlist: 2012 North East Contact Centre Awards - Inspirational Leader (Andy Simpson, Call Centre Manager - Outbound)

Shortlist: 2012 Echo Portfolio Business Awards—Business of the Year (Large)

Shortlist: 2012 Echo Portfolio Business Awards—Employer of the Year

Shortlist: 2011 Echo Portfolio Business Awards—Business of the Year (Large)