Who we are

Background

2Touch is a multi-channel contact centre and response handling outsourcing company that helps businesses communicate with their customers using their preferred contact channel. For over 40 years, 2Touch has provided innovative, technology enabled, people driven solutions, consistently meeting the demands of our clients to build industry compliant, quality led relationships with their customers. Every year, 2Touch is trusted by some of the UK’s most prestigious brands to manage over 30 million customer interactions that build brand loyalty and create profitable relationships.

We are one of the UK’s leading outsourcing providers specialising in fully integrated contact centre, response handling and fulfilment services.The core of 2Touch is our purpose-built contact centre and fulfilment facility at Doxford Technology Park in Sunderland. It is from here over 1,000 Associates, deal with a wide range of communication activities from inbound customer relationship management and advice lines, to outbound sales and research activity.

At 2Touch we understand the importance of good communication. It is critical to maintain a customer relationship, and recognise that every interaction with a customer, whatever the channel, needs to be handled with the utmost care and respect.


Over the past 40-years we have grown from a traditional direct mailing house to a multichannel contact centre and fulfilment specialist that is people-focused and technology-rich,- but not technology-led.